The short answers

No. The mugs are ceramic blanks and the artwork is printed when you order. We don’t throw pots, fire a kiln or run a shop you can walk into.

Yes. The photos are the print for that design, on the size named on the page. You don’t get a different cup that someone finished by hand.

The price on the mug is the item price. Shipping is separate and comes from the printer’s rate for that mug, shown on the product page. This website doesn’t rewrite those prices.

Not yet. Personalize a mug shows the three designs we’d start with. We won’t take that order until the name can be printed and sent to the printer correctly.

No. Gift wrap and a premium box aren’t part of the order.

Not yet. Product pages show the real price and shipping, but the site doesn’t take payment or place orders.

Send photos and we replace it. Details are on the returns page.